Automated Installation Entry (AIE)

AIE Information Paper   |   AIE FAQs   |   Press Release

Frequently Asked Questions

Q: What is AIE?
A: The Automated Installation Entry (AIE) system is designed to leverage technology to increase security for Soldiers, Family Members, Department of Defense (DoD) civilian workforce, retirees, contract employees and guests of Fort Bliss by electronically validating an individual's identification based upon information supplied at the time of AIE registration.

Q: If I have a CAC or Family Member ID card already, can I use it to get on the Installation using the AIE system?
A: Yes, but only if you are registered in the AIE system.

Q. If I am not registered in the system, am I required to do so?
A: Yes, all DoD CAC/Family Member ID/Retired ID card or Disabled Veteran ID card are required to register in the AIE system.

Q: Where do I register my ID card in the AIE system?
A: You can register in lane when you scan your CAC for the first time. You can also register in one of two Visitor Control Centers: Buffalo Soldier VCC is open Mon-Fri: 0500-2100 hours (Note: Buffalo Soldier VCC is closed on all Federal Holidays) or Chaffee VCC, which is open 24 hours a day, 7 days a week. *NOTE: The best time to register is between 1500-2100 at Buffalo Soldier or 1500-0500 at Chaffee VCC.

Q: Does everyone in my family have to register in the AIE System?
A: No, only those Family Members that drive should register.

Q: If I have a CAC and a Retiree ID card do I have to register both?
A: No. Once you are registered in the AIE system either of your cards will work at the gates.

Q: Do I need a pin number for my ID card?
A. No. The PIN number only applies to CAC cardholders during increased FPCON levels as required.

Q: If I do not have a CAC or any of the aforementioned ID cards, how do I get on the Installation?
A: To receive a visitor pass you must process at a Visitor Center and undergo security vetting. If you require a multi-day pass you will require an approved sponsor, which must be an adult DoD ID Cardholder. All foreign national guests are required to have an adult DoD ID Cardholder sponsoring them onto Fort Bliss.

Q: How long does it take to register in the AIE system?
A: The transaction takes approximately 15-60 seconds in lane, when first scanned for registration, or up to 10 minutes in the VCC.

Q: Will my registration expire?
A: Yes, your registration will expire at the same time your ID card expires. You will have to re-register in the AIE system anytime you get a new ID Card.

Q: When I register at Fort Bliss will I be able to use my card to access other installations that have the AIE system?
A: Not at this time. Currently installations are not linked and you must register at each installation upon initial arrival. However, the end-state is that all of the systems will be linked and once registered at one location, you will have done so for all installation.

Q: Will I be issued another ID card when I register in AIE?
A: No.

Q: Will I have to show my identification to the Guards?
A. At an AIE pedestal, you will be required to scan your ID card. At an Access Control Points (ACPs) with hand-held devices, you will be required to present your ID Card to the security guard to scan. The following condition will apply:

*Note: All Guards have the authority to interrupt a transaction if they observe something that requires additional checks. Be prepared to present your ID to them in those cases.

Q: What is the “Trusted Traveler” Program?
A: If you are an AIE Registered CAC Card holder, you are deemed a “Trusted Traveler” who may vouch for all passengers (Non-DoD or Visitor) in your vehicle and escort them on post.

*Note: The Trusted Traveler is responsible for the conduct and accountability of all individuals that they vouch for while on the installation.

Q: What happens when I scan or have my ID Card scanned by a security guard?
A: When you pull up to the gate there is a camera located in the pedestal. The guard will be able to see your face. When you scan your card the following actions occur simultaneously:
- Your information will be vetted against a database that verifies if you have any derogatory information.
- If you have derogatory information, the arm will not lift and you will be denied access redirected to the VCC.
- If you have registered and have no derogatory information, the arm will lift and you will be allowed access.

Q: What happens if I am denied access?
A: If you are denied access at the ACP, you will be redirected to the VCC for further vetting.

Q: How should I proceed when the arm goes up?
A: When the arm goes up you should proceed thru the lane moving slowly and carefully. Do not stop once you have departed the pedestal unless directed to do so by security personnel.

Q: When will the AIE system be implemented?
A: Starting on 1 April 2018.

Q: Can an Active Duty Soldier register his or her Family Member’s ID card?
A: No, everyone must register their own ID card in person, in lane or in one of the two VCC’s.

Q: How will I know which lane to use?
A: AIE may be used in all lanes. Be prepared to scan your ID or present it to a guard for inspection.

Q: I’m a contractor, how does AIE affect me?
A: If you are a contractor who has been issued a CAC you are authorized to register in AIE.

Q: I’m a contractor who is not authorized a CAC. How does AIE affect me?
A: Contractors who do not qualify for a CAC will be required to continue to use the current Un-Cleared Contractor Vetting process at a Visitor Control Center (VCC).