Claims

Office of the Staff Judge Advocate
HQ, Fort Bliss
Bldg 113, Pershing Road
915-568-5846

 

Office Hours and Services

HOURS: MON, TUE, WED, FRI: 0900 – 1145 ; 1300-1620
             THURS: 1300 - 1620

LOCATION: Building 113, Pershing Road (Parking off Slater Road), 1st Floor

APPOINTMENTS: To speak with a Claims adjudicator or attorney about a Household Goods shipment claim or other Personnel Claim (e.g., POV shipment damage, on-post POV theft or vandalism, on-post quarters damage or theft, or damage to personal property caused by an unusual occurrence such as fire, flood, or hurricane), claimants must call the U.S. Army Center for Personnel Claims Support (CPCS) at (502) 626-3000, or e-mail them at usarmyknoxhqda-otjag.mbx.cpcs@mail.mil.    For tort claims or Article 139 claims, appointments are necessary to speak with a claims adjudicator or attorney at the Fort Bliss Claims Office.  To make an appointment, call (915) 568-5846.

The three most common types of claims files are the following:

Personnel Claims Act, 31 USC § 3721, as implemented by Army Regulation 27-20, chapter 11.

These are administrative claims by military personnel and DA civilians only for losses incident to service. This includes household goods damages during shipment; POV shipment damage; on-post POV theft, vandalism and other unusual occurrences; and on-post quarters damage and theft. This is a gratuitous payment statute, not intended as total insurance coverage.

AS OF 5 JUL 2017, ALL CONUS PERSONNEL CLAIMS, TO INCLUDE HOUSEHOLD GOODS SHIPMENT DAMAGE/LOSS CLAIMS WILL BE PROCESSED BY THE U.S. ARMY CENTER FOR PERSONNEL CLAIMS SUPPORT (CPCS) AT FORT KNOX, KY. PLEASE SEE THE INFORMATION PAPERS ATTACHED BELOW FOR CPCS CONTACT INFORMATION, OR VISIT THEIR WEBSITE AT THE LINK LISTED BELOW.

Claims under Article 139, Uniform Code of Military Justice, 10 USC § 939, as implemented by Army Regulation 27-20, chapter 9.

These are administrative claims made against military personnel only for loss of, or damage to, real or personal property that has been willfully damaged or wrongfully taken. Claims for death or personal injury, subrogated claims, and claims founded in negligence or breach of a contractual or fiduciary relationship are excluded. All claims under this chapter must be presented to an Army claims office within 90 days of the incident.

Federal Tort Claims Act, 28 USC §§ 2671 – 2680, as implemented by Army Regulation 27-20, chapter 4.

These are administrative claims made by anyone against the United States Government for loss or damage caused by a government employee acting in the scope of his/her employment. Please note that Claims Office personnel cannot assist anyone in filing a claim against the Government; however, the Claims Office can supply claimants with the necessary forms to fill out. The FTCA requires the filing of an administrative claim, signed and demanding a sum certain, with the appropriate agency within two years of the incident. Once the claim is filed, the claimant must wait to file suit in federal court until six months have elapsed since the date of filing, a final offer is issued, or the claim is denied, whichever comes first.


Links

DPS Portal: www.move.mil
U.S. Army Center for Personnel Claims Support (CPCS) Portal: CPCS Portal
Center for Personnel Claims Support (CPCS) Handout: The ABCs of Claims


If you have any questions concerning these matters, please contact the Claims Division at 915-568-5846